Sakura Cleaning Policy

1. Purpose

This policy outlines the service standards, responsibilities, and guidelines followed by Sakura Cleaning Services L.L.C. to ensure consistent, safe, and high-quality cleaning services for our clients.

2. Scope of Services

• Services are provided as per the agreed scope and schedule

• Cleaning is limited to reachable areas only

• Any additional or special services must be requested and approved in advance

3. Service Schedule

• Cleaning services will be carried out according to the confirmed schedule

• Any changes or cancellations must be informed at least 24 hours in advance

• Delays caused by restricted access or client-related issues are not the responsibility of the Service Provider

4. Materials & Equipment

• Cleaning tools, equipment, and chemicals are provided by the Service Provider unless otherwise agreed

• Client-provided materials, if any, will be used as instructed

• The Service Provider uses safe and approved cleaning products

5. Health & Safety

• All staff are trained and insured

• Safety procedures and UAE regulations are strictly followed

• The Client must ensure a safe working environment during service hours

6. Client Responsibilities

The Client agrees to:

• Provide safe access to the premises

• Secure valuables before service

The Client must inform the Service Provider of:

• Fragile items

• Restricted areas

• Special instructions or sensitivities

Additionally:

• Ensure availability of water and electricity

7. Quality Assurance & Complaints

• Quality checks are conducted regularly

• Any service-related concern should be reported within 24 hours

• The Service Provider will review the issue and take corrective action where necessary

8. Liability & Limitations

• The Service Provider is responsible only for direct damages caused by proven negligence

• Liability does not cover:

  • Pre-existing damages

  • Normal wear and tear

  • Structural or electrical issues

• Maximum liability is limited as per the service agreement

9. Confidentiality

Client information and premises details are treated as strictly confidential.

10. Access & Security

• Cleaning staff will work only in authorized areas

• Any lost or found items will be reported to the Client immediately

• The Service Provider is not responsible for unsecured personal belongings

11. Service Interruptions

Services may be temporarily suspended due to:

• Non-payment

• Unsafe working conditions

• Force majeure events

The Client will be informed in advance where possible.

12. Policy Updates

The Service Provider reserves the right to update this policy.
Any changes will be communicated to the Client when applicable.

13. Policy Acceptance

By confirming the service or allowing work to commence, the Client acknowledges and agrees to this Company Policy.