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Frequently asked Question

Our FAQ section provides quick answers to common questions, making it easy to find the information you need.

1

What cleaning services do you offer?

We provide professional Japanese-quality cleaning services in Dubai for homes and offices, including Home & Apartment Cleaning, Office & Commercial Cleaning, Express Cleaning, Deep Cleaning, Sofa Cleaning, Mattress Cleaning, Carpet Cleaning, and Curtain Cleaning. We also offer add-on services like steam disinfection, window & glass cleaning, aroma refresh, and plant & décor care.

2

Which areas do you serve?

We currently provide cleaning services in selected Dubai areas including International City, International City CBD, Warsan Phase 2, Dubai Creek Harbour (The Lagoons), and Deira Creek. We are gradually expanding our service coverage to additional Dubai locations.

3

How can I book a cleaning service?

You can book directly through our website booking page by selecting your service, preferred date and time slot, and completing checkout. Our team will confirm your booking shortly after.

4

Do you provide cleaning materials?

Yes, you can choose cleaning with materials or without materials during booking. Pricing may vary based on your selection.

5

What payment methods do you accept?

We accept Visa and MasterCard debit/credit cards online, as well as cash payment after service (if cash option is selected during booking).

6

Can I reschedule or cancel my booking?

Yes. Please contact us at least 12–24 hours before your scheduled service time to reschedule or cancel.

7

How are your cleaners trained?

Our cleaning staff are trained according to Japanese-quality cleaning standards with focus on detail, hygiene, and care.

8

Will I receive booking confirmation?

Yes. You will receive booking confirmation via email and/or WhatsApp after your request is approved.

9

Do you offer same-day cleaning?

Same-day service depends on slot availability. Please check available time slots on the booking page or contact us directly.

10

How can I contact support?

You can reach us via phone, WhatsApp, or email through the Contact Us page.

Frequently asked questions

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